🔒 Privacy Policy

Last Updated: 05 December 2025

1. Information We Collect

1.1 Personal Information

When you register for an account or use our services, we may collect the following personal information:

• Account Information: First name, last name, email address, password, country, professional experience, and designation
• Profile Information: Professional credentials, medical specialization, and work experience
• Communication Data: Support tickets, queries, and feedback you submit through the app

1.2 Usage Information

We automatically collect certain information about your interaction with our services:

• Webinar Activity: Webinars viewed, watch history, bookmarks, and viewing duration
• App Usage: Features accessed, search queries, and navigation patterns
• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Log Data: IP address, access times, pages viewed, and app crashes

1.3 Survey and Poll Data

When you participate in surveys or polls within the app, we collect your responses to improve our services and educational content.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide access to webinars, educational content, and app features
• Account Management: To create and manage your user account, authenticate your identity, and maintain your preferences
• Personalization: To recommend relevant webinars, remember your watch history, and customize your experience
• Communication: To send notifications about upcoming webinars, respond to your inquiries, and provide customer support
• Improvement: To analyze usage patterns, improve our services, and develop new features
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our app, conducting our business, or servicing you (e.g., hosting services, analytics providers)
• Indian Academy of Pediatrics (IAP): As the parent organization, IAP may have access to aggregated and anonymized data for educational planning purposes
• Legal Requirements: When required by law, court order, or governmental authority
• Protection of Rights: To protect our rights, privacy, safety, or property, and that of our users and the public
• Business Transfers: In connection with any merger, acquisition, or sale of assets, your information may be transferred as a business asset

4. Data Security

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Maintain business records as required by applicable law

If you request account deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can access and view your personal information through your profile settings
• Correction: You can update or correct your personal information at any time through the app
• Deletion: You can request deletion of your account and personal data through the "Request Account Deletion" feature in the app
• Data Portability: You may request a copy of your personal data in a commonly used format
• Withdraw Consent: You may withdraw your consent for data processing at any time
• Opt-out: You can opt-out of promotional communications by adjusting your notification settings

7. Children's Privacy

Our services are intended for healthcare professionals and are not directed at children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

8. Third-Party Links and Services

Our app may contain links to third-party websites, services, or content (such as YouTube videos). We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party services you access through our app.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your country. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy in the app
• Updating the "Last Updated" date at the top of this policy
• Sending you a notification through the app (for significant changes)

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

12. Contact Us